Warranty

LIFETIME SHELL LIMITED WARRANTY

We warrant against the loss of water through the shell caused by defects in materials and workmanship for the lifetime of the original purchaser or as long as the original purchaser owns the spas.  We warrant the shell material of the hot tub not to peel, crack, or delaminate resulting from a defect in the shell material for the lifetime of the original purchaser or as long as the original purchaser owns the spa.

THREE YEAR COMPONENT LIMITED WARRANTY

We warrant the electrical components, pumps, air valves, slice valves, and hot tub components against malfunction, leaking or defects in materials or workmanship for a period of three years from the date the original purchaser purchased the spas.  Filter cartridges, light bulbs, filter covers, pump seals and cover locks are not included in this warranty, but are warranted to be free from defects in materials or workmanship at the time of delivery to the original purchaser. (Spa covers, ozone purification, jet replacement kits, 120V power cords and other spa accessories are specifically excluded from this warranty)   

FIVE YEAR HEATER LIMITED WARRANTY

We warrant the heating element of the hot tub to be free of defects in materials and malfunction for a period of five years from the original date of purchase.  Exclusions can be made in cases where improper chemical balance has been found to be cause of failure.

TEN YEAR PERMA-WOOD CABINET LIMITED WARRANTY

We warrant the Perma-Wood cabinet material not to peel, crack, wrinkle, blister or delaminate and to be free from defects in material and workmanship for a period of ten years from the spa's purchase date. This warranty specifically cover the cabinets structural integrity (exclusive of surface stain) including all glue and integral bonded joints 

ONE YEAR CEDAR CABINET LIMITED WARRANTY

We warrant the cedar cabinet (when applicable) to be free from defects in material and workmanship for a period of one year from the date of original purchaser purchased the spa.

THREE YEAR NO LEAK WARRANTY

We warrant the hot tub not to leak for a period of three years from the date the original purchaser purchased the spa.  This warranty specifically covers leaks from the wall fittings, jet fittings, internal plumbing, integral glue joints and all bonded parts including the filter compartment, and light lens but it does not include and dripping from the hose connector if either the cap or gasket are not present, or other threaded connections of loose.